MyMobiSafe™ FAQ
Select a question from the list or scroll to view all the questions and answers:
What Is MyMobiSafe™?
MyMobiSafe™ is a mobile security solution that creates a line of defense between your phone and viruses.
MyMobiSafe™ is the only mobile security software that works to protect all phones.
Using our innovative central server management coupled with advanced universal delivery technology MyMobiSafe™ adds protection against the most common mobile threats.
MyMobiSafe™ is designed to encrypt key operating files while putting up a protective barrier to keep mobile threats out.
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Do I Need MyMobiSafe™?
MyMobiSafe™ is about increasing ones overall mobile security.
Viruses are just one mobile threat that target cell phones while many others are also becoming very popular.
Keyloggers, Jacking Scripts, and Intruders are the most common mobile threats that the average wireless user faces.
Mobile phones have essentially become mini-computing devices that we most often carry everywhere we go.
The widespread adoption of cell phones coupled with the recent surge of financial information in the
wireless environment has made the mobile community the fastest growing frontier of data theft.
If you want to keep mobile threats away, then MyMobiSafe™ is definitely the solution for you.
Visit our Blog to learn more about mobile threats.
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I Just Subscribed To MyMobiSafe™ And I Can Not See The Software?
MyMobiSafe™ is designed without an interactive user-interface to allow our company to provide more efficient updates.
Additionally, the lack of an interactive user-interface highly reduces the file size and reduces the overall system strain on the mobile handset.
We wanted to design MyMobiSafe™ as a user friendly security solution that is simple to use.
Essentially once you activate MyMobiSafe™ we handle the rest so that your mobile security will no longer be a concern.
The lack of user-interface allows our security experts to better manage and update your mobile security in a real-time environment.
Sometimes in a mobile security environment the ease of application response can be the difference in an isolated threat and a global attack on the mobile community.
You may also want to check the FAQ page steps for 'How do I verify MyMobiSafe™ is active on my phone?'...
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How do I verify MyMobiSafe™ is active on my phone?
You can verify MyMobiSafe™ is active on your phone by checking your
Account Status.
If your account is active, a "Validate Protection" button should be visible; by clicking the button you can send your phone a validation message.
Steps:
1. Go to www.MyMobiSafe.com and click the “My Account” button
2. Login and select “Status” from the top of the account page
3. If visible, click the “Validate Protection” button
If you do not see the "Validate Protection" button, and your status is listed as "Active" on the status page, then please email
support@mymobisafe.com
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I Love MyMobiSafe.com, How Can I Share It?
We recommend sending friends and family to MyMobiSafe.com so that they can get protection too.
If you are on MySpace you can also visit us at
www.myspace.com/mymobisafe to add us to your top friends.
The more you share MyMobiSafe™ the safer the entire mobile community will become.
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Is MyMobiSafe™ Compatible With My Phone?
MyMobiSafe™ is a uniquely designed application in the way that it works with most cell phones.
Basically, MyMobiSafe™ works with all cell phones that are capable of receiving text messages.
We send MyMobiSafe™ to your handset through an advanced text messaging delivery system so that it
will automatically load upon arrival to the handset.
We use a central sever management solution to manage your mobile security real-time no matter where you live in the world.
MyMobiSafe.com is a one-stop mobile security management solution that the mobile community can rely on.
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Will MyMobiSafe™ slow down my phone?
Any security software requires some system resources, but MyMobiSafe™ requires a very minimal amount.
Our tests suggest that MyMobiSafe™ uses a power draw of only two minutes from a forty-eight hour battery charge.
We did not record any noticeable system lags when testing MyMobiSafe™ across a myriad of mobile devices.
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I Have a Smartphone/Blackberry, Is MyMobiSafe™ Compatible with My Operating System?
MyMobiSafe™ provides a line of defense
Our tests show compatibility between operating systems.
MyMobiSafe™ is designed to provide a one-stop solution for all mobile handset security needs.
By using our central delivery method MyMobiSafe™ automatically tailors the necessary mobile security requirements to your phone upon subscription.
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How Do I Get Updates From MyMobiSafe.com?
There are new threats being introduced all the time.
At MyMobiSafe.com we are devoted to staying on top of the latest developments so that we can extend complete protection to our customers.
As updates are needed they will be sent directly to the MyMobiSafe™ software through
our central server management solution.
Often our updates use encryption coding so that all you may see is an update notice in your text message inbox.
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Are There Any Unforeseen Charges?
Standard text messaging charges may apply for using MyMobiSafe.com.
These fees come from the wireless carriers not MyMobiSafe.com.
Fortunately most wireless plans include plenty of text messages so that
the average cell phone owner will never incur any additional charges for using MyMobiSafe™.
Check your plan with your carrier before subscribing, but most plans come with hundreds of text messages per month.
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I Am Not In America, Can I Still Use MyMobiSafe™?
As an American company we are primarily focused on protecting our subscribers against mobile threats known to target North America.
We have however done global testing of our product and it has proven to be effective globally as so many threats share common characteristics.
Users outside of America may be required to supply the e-mail address to their phone when subscribing if their wireless provider is not listed at the time of activation.
We keep an eye on the global issues of mobile security because in such a connected mobile environment often there is no such thing as an isolated threat.
MyMobiSafe™ protection can be delivered to essentially every mobile user in the world.
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